Having a workforce that is committed to pursuing professional excellence has the potential to enhance your reputation, and boost and retain your business’s competitive edge.
However, a multitude of internal and external factors can influence the ability of staff to continually act with professionalism, which can negatively affect how your business is perceived. Through training and development, it is possible to develop situationally responsive professionals who have the capacity to continually pursue professional excellence regardless of circumstances.
Maintain a healthy professional culture by supporting staff to develop social norms, avoid complacency and align their behaviours with the principles and practices of your company. My innovative and flexible training solutions are designed to raise awareness of the significance of key issues that matter most when it comes to achieving client satisfaction, maintaining standards, and building a positive reputation.
All short courses assume participants are aspiring professionals, ready to take themselves to the next level. The training programmes offered are interactive and thought-provoking, and designed to challenge assumptions inform, illuminate, and inspire participants to deliver a quality service that exceeds clients’ expectations time and time again.
Training programmes currently available to select from:
1. Strengthening professional vision
Designed to raise sights and standards by exploring what it means to be a professional and what professionalism looks and feels like to clients. The programme focuses on helping members of your team:
- Forge a positive professional self-image.
- Manage thoughts, actions, and competence in line with professional expectations.
- Remain authentic, making full use of positive attributes, resources, experiences, and opportunities to be professionally distinctive.
- Develop self-awareness of the perceptions of others and use this as the basis for self-regulation, continued growth, and development.
2. Developing trust and valuing clients
This programme focuses on becoming the person people want to do business with. It examines the significance of trust as a foundation for building and maintaining relationships with clients and achieving business success. Through this, team members explore:
- Personal challenges in gaining trust.
- The dilemmas clients face in extending their trust.
- Ways to remove suspicion by being authentic and applying good practice principles.
- Ways to build connections that enhance reputation and assure clients of personal integrity and trustworthiness.
3. Network your way to professionalism
As well as the opportunity to promote your business, networking provides a wealth of opportunities to develop professional skills and attributes. Within this programme, participants consider:
- The importance of social engagement with a wider professional community
- How to get with the right people who have the right values.
- Ways to build connections that prompt the development of knowledge, expertise, and attributes that enhance levels of professionalism.
- Approaches to maximising developmental opportunities and engaging in ways that drive up personal standards.
- How to become a much admired and respected role model, effective in supporting others to reach their full professional potential.
Prices start from £650 for half-day training and £900 per full day for up to 10 staff members, with options to add participants at £65 / £90 per person. The content of courses will vary according to the option chosen. Depending on location, accommodation and travel costs may also apply.
Contact me or a more detailed insight into any of these courses, I am only too happy to discuss the programmes or send you further information and
Nothing here that meets your requirements – Don’t be put off from getting in touch.
Because all businesses are different, and professionalism is context-dependent it is possible to adjust the current training events on offer or indeed create entirely bespoke training, resources and materials that meet your business and sector-specific requirements and budget. Consultations are free, and together we can review your unique circumstances and explore how I can be of service in helping you meet your current, or future workforce needs in a cost-effective way.
Team leaders and mentors have a long lasting positive influence when it comes to building and maintain professional cultures. Whatever your aspirations or challenges I offer coaching and workshops for leaders and those with training and development roles wishing to progress professional development initiatives that improve performance and levels of professionalism. Flexible in my approach, sessions are tailored to individual or company needs, broadly focusing on strategies to nurture professionalism and create cultures that value continued learning, alongside effective ways to model best practices and encourage professional excellence in others.
Contact me to find out more about customised training and development opportunities
Alternatively why not consider the Professionalism Matters Book Club.
Bring your team together at weekly or monthly intervals for 2 hours, to explore specific chapters of the book, relating key aspects of its content to specific business or sector activity. Through interactive discussions and reflective activities, staff are encouraged to delve into issues raised within the book, (such as values and attitudes, trust, honesty and transparency, reliability and consistency, dignity and respect, and decision-making competency) and explore the significance of these alongside the personal characteristics that are needed to meet these standards and expectations.
The programme presents an opportunity for individuals to appraise their own practice and acknowledge the existence of good practice, whilst exploring ways to enhance self-awareness of themselves as professionals and maximise personal learning and development to strengthen levels of professionalism.
Prices start from £300 per session (minimum of 3 sessions) for up to 10 team members, plus the cost of a copy of the book for each individual taking part. Face-to-face or online options are available. Contact me to find out more and to arrange a free consultation.